I took a car there and had the motor replaced with a new motor straight from the factory with an 8yr warranty.First off it took 3 weeks for him to get around to it.....then THE DAY I PICKED IT UP I ONLY MADE IT ACROSS TOWN BEFORE THE CHECK ENGINE LIGHT CAME ON. Then after only 2359 mi my car began to leak lots of oil so I took it back to wheel city motors when they told me it was the rear main seal. I contacted the engine manufacturer who said they sent a new seal with the motor and if it was bad they would cover parts and labor but if wheel city motors had not put on the new seal nothing was covered. Kevin refused to do any work till he knew who was paying for the fix and refused to take the car apart to figure out if it was the the new seal that failed or his mechanic was lazy and left the old seal on.IT IS REAL SIMPLE....FIX THE CAR!! IF THE NEW SEAL IS BAD YOU GET PAID BY THE WARRANTY NO PROBLE...IF ITS THE OLD SEAL THAT IS STILL ON IT YOU FIX YOUR OWN SCREW UP After all of this I went to pick up my car to take somewhere else i calmly told Kevin "I dont think you handled this situation correctly at all, you never once made me feel like you cared about me or my car just you wallet." His reply was exactly what I expected from a "used car salesman" he said "your entitled to your opinion and can take it somewhere else." exactly what I expected...still no attempt to even remotely fix the situation....STAY AWAY FROM WHEEL CITY MOTORS IN REEDSBURG!!!!!!!
Kevin (the owner) does not know what customer service is and only cares about money.
Friendly and knowledgeable
Best wishes to Wheel City.
******STAY AWAY WARNING STAY AWAY WARNING STAY AWAY**********
I don't know anything else about this business but I give it 5 stars because even with no possibility of business we were treated with respect and consideration.
There was an employee doing a little late night work on his car and he was really helpful. He took time to talk over my amateur diagnosis of the problem and then offered tools and support and even made sure we were taken care of before he left for the night.
****Wheel City Motors are a bunch of crooks***********
I often go there for oil changes. It has always been a friendly place with good prices.
As we coasted along the street my wife spotted the open garage door at Wheel City and we stopped in on a wing and a prayer to see if they could help out.
I was traveling through town on a Saturday night when my 1989 Winnebago's catalytic convertor decided to give up its ghost. I was able to diagnosis the problem but didn't have the appropriate tools to handle the job.
Being from out of town on a Saturday night I was in no way a potential client but the employee cared about what we needed and that we were taken care of either way.
Wheel City Motors is a US Car Dealer based in Reedsburg, Wisconsin. Wheel City Motors is located at 548 S Albert Ave, Reedsburg, WI 53959, USA.
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